Blair's co-worker, Susan, asks her, "Am I a good employee?" Blair hadn't really thought about it before, but using the availability heuristic, which of the following thought processes is she most likely to have?
a. Blair recalls the last few times she's seen Susan do a good job, and tells her yes.
b. Blair makes a list of every behavior Susan has done in the organization before answering.
c. Blair uses the oldest information she can recall about Susan's performance.
d. Blair makes a snap judgment based on what she thinks Susan wants to hear.
Answer: A
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