The staff nurse has challenged the appraisal rating given by a new nurse manager. What should the nurse manager do?
1. Do not change the rating as that will undermine the manager's authority.
2. Change the rating immediately as the staff nurse has more experience than the manager.
3. Investigate the staff nurse's challenge and change the rating if it is justified.
4. Ask another staff nurse to act as a mediator in the challenge.
3
Rationale 1: Not changing an error undermines the staff's confidence in the evaluation process.
Rationale 2: The manager should carefully consider the challenge and should not make an immediate decision.
Rationale 3: The manager should investigate the challenge and if there is merit should change the appraisal. Staff members respect a manager who admits a mistake and corrects it.
Rationale 4: It is inappropriate to ask another staff nurse to mediate. If necessary another manager may be involved.
Global Rationale:
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