If you're using the direct approach to deliver a negative message,
A) save the bad news for last.
B) state the bad news at the beginning.
C) embed the bad news in a parenthetical expression.
D) subordinate the bad news in a compound sentence.
E) begin with a neutral buffer.
Answer: B
Explanation: B) With the direct approach, open the message with the bad news.
You might also like to view...
Which of the following best describes the degree to which experimental results can be generalized to the real world or, more generally, to the target population?
A) internal validity B) interpolation C) flexibility D) external validity
Perpetrators use other people's computers in distributed denial-of-service (DDoS) attacks. Professionals call such computers _____.
Fill in the blank(s) with the appropriate word(s).
When a check is issued, the party who is paying the cash is referred to as the ________.
A) payee B) maker C) bank signatory D) depositor
Which buyer behavior theory focuses the salesperson's attention on five important factors that the customer is likely to consider before making a purchase?
A) buyer-action theory B) compulsive-buying theory C) need-satisfaction theory D) buyer-resolution theory E) feature-benefit theory