Identify a true statement about the follow-up that salespeople should perform after a sale.
A. Salespeople should follow up with only those members of the buying center who are directly involved in the use of the product.
B. Salespeople should ideally follow the 3-by-3 strategy to make all their follow-up calls.
C. Salespeople should make a call to say thank you and to check to see that the product is working appropriately.
D. Salespeople should avoid regular follow-up with their accounts to identify any changing needs as it will tarnish goodwill between the seller and the buyer.
E. Personal follow-up visits should be avoided because they are expensive and tend to accomplish little.
Answer: C
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