What percentage of employees from Question 10 fall within one standard deviation above and below the mean?

A. 34
B. 50
C. 68
D. 95


C. 68

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A Satir-oriented therapist working in a session with a client said the following: "As I listen to you explain what happened to you during that argument with your sister, I am getting a sense that you were feeling hurt. Does that sound right?" What is the therapist attempting to do with the client?

A) Understand the ingredients of the interaction B) Facilitate emotional expression C) Soften the family rule D) Coaching communication

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Engagement is the ______ step in the planned change process, building a work relationship with the client.

A. first B. second C. third D. last

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Answer the following statement(s) true (T) or false (F)

Because agencies in the Philippines engage in clinical and micro-interventions, the best form of intervention is intensive case management.

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Social casework services are provided by nearly every social welfare agency that provides direct services to people

a. True b. False

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