The CRM efforts of a company, if done right, should be able to predict which customers will generate the most profit over a long period of time, meaning those customers with a high ________ ________.
Fill in the blank(s) with the appropriate word(s).
lifetime value
The CRM efforts of a company, if done right, should be able to maximize the lifetime value of customers large and small. Companies that can predict which customers will generate the most profit over a long period of time can eliminate or reduce services to customers with low LTV, thereby reducing customer service costs, while maintaining or even increasing services to customers with high LTV.
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Which of the following statements is true regarding leading in comparison to managing?
A. Leading focuses on stability and the smooth running of operations. B. Leading is a product of the 20th century and the industrialization era. C. Leading consists of creating a vision and influencing others to achieve goals. D. Leading focuses on the day-to-day activities to get a job done.
Don is an elderly man who lives with his nephew Evan. Don is dependent on Evan for support. Evan advises Don to "invest" in Evan's "professional gambling" venture, or Evan will no longer support him. Don liquidates his other investments and signs a contract with Evan, to whom Don gives the funds. Can Don set aside this contract?
What will be an ideal response?
Which of the following statements is correct?
A)Violent street crime results in a greater monetary loss to society than white-collar crime. B)White-collar crime results in a greater monetary loss to society than violent street crime. C)Studies are not able to calculate the estimated value of white-collar crime since most white-collar crime is never publicly disclosed. D)Studies are not able to accurately calculate the estimated value of either violent street crime or white-collar crime.
Employees who are low in emotional stability tend to be sloppy, inefficient, careless, and even lazy.
Answer the following statement true (T) or false (F)