Research has found that when we receive an apology, we __________.
A. are less likely to seek revenge
B. are more likely to feel annoyed
C. will usually accept it
D. tend to respond aggressively
Answer: A
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In __________ speaking, the rhetor, or the person addressing the audience, assumes the role of teacher
Fill in the blanks with correct word
"Owning" your feelings and thoughts refers to:
a. Using indexing. b. Using I-language. c. Using You-language. d. Using static evaluations.
Even when he is saying that he loves her, his eyes are wandering around the crowd. This form of nonverbal communication is called
A. substitution. B. emphasis. C. contradiction. D. compatibility.
Success of mediation can be evaluated by ______.
A. the mediator’s settlement rate B. the improved psychological health of individuals and/or the improvement in the disputants’ relationship C. the fees collected by the mediator D. how high-profile cases help the mediator’s standing in the mediator community