The "Balanced Scorecard" approach to performance measurement balances
a. concerns for financial performance and business processes with customer service and organizational learning.
b. findings from the monitoring of activities with decisions by policy makers about what programs are most important.
c. concerns for establishing standards and regulating behavior with the organization's capacity to carry out its goals and objectives.
d. the level of resources available with the desires of clients and stakeholders.
a
You might also like to view...
Country A uses proportional representation. Which of the following statements is most likely to be correct about Country A?
a. Country A has an authoritarian government. b. Country A has a multiparty system. c. Country A has a two-party system. d. Country A is a communist country. e. Candidates do not run under party labels in Country A.
The role of infotainment in the current media environment
a. has declined and has been replaced by news produced through the craft of reporting. b. is largely confined to cable networks while the broadcast networks focus on hard news. c. means that it is harder to mix argument and assertion in with fact and verification. d. can prove highly informative for people who are not that interested in public affairs or current events.
An approach to measuring community power that relies on a panel of knowledgeable observers to name the most influential individuals and organizations is the:
A. decision-making approach. B. elite approach. C. pluralist approach. D. reputational approach.
When did the U.S. monopoly of nuclear weapons come to end?
a. 1945 b. 1949 c. 1964 d. 1969