A service blueprint refers to ______.
a. a tool for analyzing processes that have high service content by specifying how the service will be provided
b. a technique that provides a dynamic view of a process using computers, multiple inputs, work centers, and processing techniques to help an operations manager look at the variability of a process under different conditions
c. a graphic used to analyze and design the flow of materials and information across multiple processes
d. a diagram that uses graphics to show all activities related to a process, including its inputs and outputs, decision points such as approvals and exceptions, and any cross-functional relationships
a. a tool for analyzing processes that have high service content by specifying how the service will be provided
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Insurance companies use _____ to detect fraudulent claims both from the insured party and from health-care providers.
Fill in the blank(s) with the appropriate word(s).
Karen has decided to develop a code of ethics for her law firm by starting with the text of the code of ethics of a highly respected law firm of roughly the same size that operates in her state. What is the biggest problem with this action?
a. the threat of plagiarism b. the missed opportunity to solicit employee input c. the likelihood that her managers will ignore the new code d. the likelihood that the other firm’s code will not apply to issues relevant to her firm
The relationships that exist between the anesthesiology staff, nursing staff, technician staff, and surgeons in a hospital operating room is an example of ________.
A. reciprocal interdependence B. sequential interdependence C. functional conflict D. pooled interdependence
TynsCorp subsidizes temporary care for an employee's elders or children when the regular caregiver cancels at the last minute. This benefit, which allows employees to still come to work, is called a backup care program.
Answer the following statement true (T) or false (F)