List and describe the primary forces driving the explosive growth of CRM.
What will be an ideal response?
(1) Automation/productivity/efficiency, (2) competitive advantage, (3) customer demands/requirements,
(4) increase revenues, (5) decrease costs, (6) customer support, (7) inventory control, (8) accessibility.
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A firm that serves small market segments that are not being served by bigger firms is known as a market ________
A) challenger B) leader C) follower D) nicher E) entrant
A debt to equity ratio of 0.5 means that one-third of a company's total assets are financed by creditors
Indicate whether the statement is true or false
Briefly define economic logic
What will be an ideal response?
A collection agency is prohibited from:
a. calling the debtor in the middle of the night. b. calling the debtor from 5-6 p.m. when he is likely to be eating dinner. c. threatening to sue if it actually intends to do so. d. contacting third persons to find out the whereabouts of a debtor.