When Caitlin arrives at the clinic to begin her shift as administrative medical assistant, the phone is ringing, a coworker comes over with a question about a patient, the provider wants her to check on lab results for another patient, and a patient is standing at the desk in the reception area waiting to be helped. What is the first thing Caitlin should do?

A. Answer the phone
B. Check the lab results for the provider
C. Answer the coworker's question
D. Help the patient standing at the reception desk
E. Prioritize all of the tasks


Answer: E

Health Professions

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