Which of the following represents an aspect of the Empathy dimension of SERVQUAL?
A) providing service as promised
B) readiness to respond to customers' requests
C) giving customers individual attention
D) making customers feel safe in their transactions
E) visually appealing facilities
C
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A series of business and related auditing failures led to the passage of the Sarbanes-Oxley Act (2002).
Answer the following statement true (T) or false (F)
Which of the following rules must be kept in mind while framing a questionnaire?
A) Use broad and loosely defined words in the questions. B) Avoid using response bands. C) Ensure that fixed responses overlap. D) Frame hypothetical questions. E) Allow for the answer "other" in fixed-response questions.
Assume the indirect method is used to compute net cash flows from operating activities. For this item extracted from the financial statements-Dividend Income (assume that cash received is equal to amount reported)-indicate the effect on net income in arriving at net cash flows from operating activities by choosing one of the following:
A) Add to net income to arrive at net cash flows from operating activities. B) Subtract from net income to arrive at net cash flows from operating activities. C) Not used to adjust net income to calculate net cash flows from operating activities.
Executives acquire information about external opportunities and strengths from a variety of reports, including budgets, financial ratios, profit and loss statements, and surveys of employee attitudes and satisfaction.
Answer the following statement true (T) or false (F)