Jordan is the marketing head of Hastings Comprehensive Systems. He usually strives for long-term improvement rather than short-term profit, regardless of the economic environment. In the context of Deming's 14 points of quality, this is an example of
A. creating constancy of purpose.
B. adopting a new philosophy.
C. taking action to accomplish the transformation.
D. removing barriers to pride in workmanship.
E. offering training and retraining.
Answer: A
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