Brunsson (1998) identifies two main benefits of non-learning organizations; one of those is ______________, which refers to the idea that non-learning organizations are more able to deal with uncertainty than learning ones because they are not constantly realigning themselves to the ever-changing objectives which come with learning.
a. Organizational discretion
b. Tolerance of contradiction
c. Paradox of learning
d. Non-learning
b. Tolerance of contradiction
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In IBM's BANT acronym, A stands for ________
A) action B) authority C) activate D) austerity E) autonomy
Service ________ means that customers cannot see, touch, or smell good service
A) perishability B) variability C) intangibility D) responsiveness E) inseparability
Which of the following statements is true of a legal offer?
A) The offer must be communicated to the party intended by the offeror. B) Industry custom and prior dealings are irrelevant when determining whether the terms of the offer are definite. C) Courts consider what was in the person's mind when entering the contract. D) The contractual process ends with the legal offer.
Which of the following is not a factor that a court examines when determining the need
for a predetermination or postdetermination hearing? a. Additional harm to the individual from not requiring the hearing b. Likelihood of error without additional safety aids c. The historical accuracy of past agency decisions d. The costs and burdens imposed by requiring additional procedures