Which nurse responses could block effective communication with a client? (Select all that apply.)
a. "This is what I think you should say…"
b. "Don't stress over it. Everything will turn out fine."
c. "Why did you do that?"
d. "Most people in your circumstance…"
A, B, C, D
All of these options are nontherapeutic and should be avoided. When the nurse offers what she thinks the client should say, she is giving the client advice. Telling the client not to stress is giving the client false reassurance. Asking the question "Why did you do that?" will make the client defensive. When the nurse says "Most people in your circumstance...," she is generalizing.
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