In the context of technology in value chains, customer relationship management (CRM):
A) enables small firms to make counterfeit knock-offs of genuine products.
B) prohibits firms from bundling goods and services together.
C) encourages firms to produce standardized goods for all consumers to reduce manufacturing costs.
D) exploits the vast amount of data that can be collected from consumers.
D
You might also like to view...
Crafting An Effective Routine Claim Analyze the following routine claim letter and make the required revisions. Dear Mr. Ortiz: Eight months ago, I purchased the Wireless-G Broadband Router (2.2 GHz), Model No. 13MP26SD, from your company. After only
eight months of use, it no longer works. It quit working while I was in the middle of a huge project, and the delay cost me hundreds of dollars. Since this product came with a year warranty, I am upset that it quit working after less than a year. It must be defective. I have the receipt for purchase and want a replacement immediately. The router problem has already cost me time and money. If I do not receive a replacement or refund immediately, I will not buy your products in the future. Please send a replacement router via express delivery to the address on this letterhead. Thank you.
In ________, the neutral third party makes no final decision
A) mediation B) arbitration C) private trials D) summary jury trials
Which of the following statements is not generally true of working in teams?
A) Teams larger than seven people may lose cohesion. B) Teams are often more creative and accomplish more work than individuals working alone. C) Teamwork induces people to contribute equally. D) Effective leaders work well as part of a team and can resolve conflicts. E) Interpersonal conflicts can doom a team's functioning.
External investors generally require the entrepreneur to commit a large percentage of his or her personal assets.
Answer the following statement true (T) or false (F)