What is the difference between traditional customer relationship management (CRM) and social customer relationship management (CRM)?
What will be an ideal response?
In social CRM, because relationships emerge from a joint activity, customers have as much control as companies. This characteristic is an anathema to traditional sales managers who want control over what a customer is reading, seeing, and hearing about a company and its products. Further, traditional CRM is centered on lifetime value; customers who are likely to generate the most business get the most attention and have the most impact on the organization. But, with social CRM, a customer who spends 10 cents but who is an effective reviewer, commentator, or blogger can have more influence than a quiet customer who purchases $10 million a year. Such imbalance is incomprehensible to traditional sales managers.
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Answer the following statements true (T) or false (F)
1. Carrier transit times are much shorter with regard to FTl. 2. Customers relying on transporting freight by rail have many choices. 3. Customers relying on transporting freight by rail have many choices. 4. A characteristic of transportation by rail is the lower cost in comparison to shipping by truck.
Which of the following sentences illustrates passive voice?
a. She served the customer the food. b. The food was served to the customer. c. The customer asked to change the order. d. You took the customer's order.
Indicate the group of words or sentence with correct capitalization. Which is correct?
A) Judith Voiers, L.P.N. B) Judith Voiers, l.p.n.
Registration of a deed of land is important for which of the following reasons?
A) It establishes the priority of the documents registered. B) It is deemed to be notice to the public. C) It records the amount of the sale. D) both A and B E) both A and C