Two tellers at a bank sharing tips for effective customer service interactions is an example of horizontal communication.
Answer the following statement true (T) or false (F)
True
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Which of the following is NOT true about humor in the classroom?
A) teachers can actually be taught to integrate humor into their classrooms B) teacher use of humor has been correlated with student affect C) teachers who use humor in the classroom are perceived as more credible by students D) use of humor has been shown to be positively correlated with use of verbal aggression
Your speech introduction _____
A) ?does not identify your topic or goal B) ?is critical in establishing a relationship with your audience C) ?should be long compared to all the other parts of the speech D) ?should not be revised before presenting as it might lose its effectiveness
Social skills training successfully incorporate reinforcement. Which of the following is an example of verbal reinforcement?
a. acknowledgement b. encouraging vocal quality c. smiling d. positive gestures
During ____________________ participants list as many ideas as possible without judging them
Fill in the blank(s) with correct word