In what situation does a customer who is dissatisfied become even more loyal?
a. when he or she experiences a high level of excellent service recovery
b. when he or she experiences a high level of sympathy
c. when he or she experiences a high level of collaborating
d. none of the above
a. when he or she experiences a high level of excellent service recovery
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Requests for recommendations are generally organized using what approach?
A) Question and answer B) Direct C) Indirect D) Persuasive E) Free form
Discuss the correlations that have been found between net income, net income plus or minus Type 1 adjustments (i.e., adjustments to net income for revenues, expenses, gains, and losses that are recognized in income and are associated with changes in
noncurrent assets, noncurrent liabilities, and shareholders' equity, but do not affect cash by the same amounts for the period), and cash flow from operations.
One way an existing relationship changes negotiation dynamics is that ________ is far more likely as a strategy in relationship negotiations than it is in market transactions.
Fill in the blank(s) with the appropriate word(s).
______ is the worst reaction to an influence tactic, which can create distrust.
What will be an ideal response?