Which of the following is not a suggestion that may help you be a good listener?
A. Memorize the details.
B. Ask questions.
C. Summarize remarks.
D. Judge content, not delivery.
E. Give a fair hearing.
A. Memorize the details.
Good listeners should listen for ideas. Don't get diverted by the details; try to concentrate on the main ideas.
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Three areas of having the greatest impact on customer service and loyalty are discussed in this chapter. Name these and give a brief example of each
What will be an ideal response?
When Nelson saw Betty in the stockroom stuffing her purse with expensive printer cartridges, Betty was quick to say, "We've been friends since first grade, so I'm sure you won't say anything about this." Betty was using a(n) _____ on Nelson.
A. coalition tactic B. legitimating tactic C. pressure tactic D. personal appeal E. exchange tactic
Which sentence is expressed correctly?
A) The I.R.S. audited many US residents who had foreign bank accounts. B) The IRS audited many U.S. residents who had foreign bank accounts. C) The I.R.S. audited many U.S. residents who had foreign bank accounts. D) ?The IRS audited many US residents who had foreign bank accounts.
Creditors of Northern Hydraulics file an involuntary bankruptcy petition against it. Northern continues to operate its business until the court officially acknowledges that Northern is under the jurisdiction of the court. Any expenses Northern incurs in the ordinary course of business during this gap period are:
a. priority claims. b. administrative expenses of the bankruptcy. c. unsecured claims. d. secured claims.