A step management can take that is INAPPROPRIATE to change a problem culture is
A. identifying which aspects of the present culture are supportive of good strategy execution and which ones are not.
B. specifying what new actions, behaviors, and work practices should be prominent in the "new" culture.
C. employing visible, forceful actions-both substantive and symbolic-to ingrain a new set of behaviors, practices and cultural norms.
D. appointing a team of key managers and employees to design a plan for cultural change and then lead the internal effort to change the culture.
E. talking openly about the problems of the present culture and how new behaviors will improve performance.
Answer: D
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