It is important for speakers to remember that the listeners' judgments about a speaker's ethos __________.
A. are durable and lasting
B. are general in nature
C. are mainly based on appearance
D. take a long time to develop
Answer: A
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In empathic listening, we
A) try to feel what the speaker feels. B) respond to our needs as a listener. C) strive to interrupt the speaker. D) lose our own identity and assume the identity of the other person.
The organization pattern that simply divides a subject into related parts is the
A. topical-sequence pattern. B. spatial-relations pattern. C. time-sequence pattern. D. problem-solution pattern.
Small groups and teams use a wide variety of channels. When interactions take place online, the groups are called __________ groups
a) virtual b) nominal c) Delphi d) focus
Kasur is quick to help his friend whenever he is in need, but his friend rarely returns the favor. As a result, Kasur is thinking about ending the friendship, because it drains a lot of his energy and no longer brings him as much joy. From Kasur's perspective, what seems to be the trigger of this conflict?
A. feeling entitled B. more perceived costs than rewards C. different perspectives D. stress and lack of rest