Which of the following is not one of the principal components of strategic significance in the PESTEL analysis?
A. sociocultural forces that include societal values, attitudes, cultural factors, and lifestyles that impact business
B. technological factors that include the pace of change and technical developments that have the potential for impacting society
C. political factors including the extent to which government intervenes in the economy
D. economic conditions that include the general economic climate and specific factors such as interest rates, inflation rate, and unemployment rate, as well as conditions in the stock and bond markets that can affect consumer confidence
E. environmental forces that include the competitive structure, the degree of industry fragmentation, and the mobility barriers that inhibit business
Answer: E
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When the salesperson says to the new prospective customer, "I believe my company sells the best mattresses and that you can't find any better," it is an example of:
A. a statement of fact. B. a breach of warranty. C. sales puffery. D. an illegal act. E. price discrimination.
Service, price, qualifications, action and appreciation are referred to as the five needs of
every customer. Indicate whether the statement is true or false
_______________ leadership states that the organizational “bottom line” is less important than the leader’s capacity for honesty, integrity, character, or spirit.
a. Shared b. Authentic c. Collaborative d. Value-based
Which of the following statements supports McGregor's arguments on management?
A. Nearly all employees have some potential for growth in their capabilities. B. The assumptions of Theory X are more truly representative of most people. C. Management adhered to the Theory Y set of assumptions. D. Management should avoid following assumptions about people based on the emerging behavioral science research.