The aim of service design is to answer the question, ______?

a. What is the maximum price we can charge for the service
b. What is the nature of interaction between the customer and the service provider
c. How can we convince the customers they are getting more than they paid for
d. How can government regulations on service design be circumvented


a. What is the maximum price we can charge for the service

Business

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Blecker Corp made cash sales to customers. What effect does this transaction have on the accounting equation?

a. Liabilities increase and stockholders' equity increases. b. There is no effect on the accounting equation as one asset account increases while another asset account decreases. c. Assets increase and liabilities increase. d. Assets increase and stockholders' equity increases.

Business

Suppliers enjoy bargaining power when their products or services carry low switching costs

Indicate whether the statement is true or false

Business

Serena purchased a home for $220,000, insuring it for $120,000 with Falcon Insurance. She later purchased a $60,000 policy from Devon Life. The home was totally destroyed by fire six months later. Under these circumstances, which of the following statements is true?

A. Serena cannot recover $180,000-the total of both policies. B. She cannot claim insurance from either as policies with pro rata clauses cover only partial losses. C. Serena cannot claim more than $60,000 from Devon Life. D. Serena can claim the entire damages, $220,000, only from Falcon Insurance as its policy amount is greater.

Business

B & B Inc B & B Inc manufactures and produces widgets and has the following data available for the year: Units started into production 180,000 Total good units completed 170,000 Total hours of value-added production time 180,000 Total production hours 255,000 Refer to the B & B Inc information above. What is the manufacturing cycle efficiency for the year?

A) 82.4% B) 70.6% C) 56.0% D) 87.5%

Business