What can be an evaluand? Select all that apply.
a. a training program
b. a web-based customer support system
c. A workflow process
d. appraisal and promotion policies
e. a group of call center representatives
a. a training program
b. a web-based customer support system
c. A workflow process
d. appraisal and promotion policies
Evaluands can be any programs, projects, products, policies, services, or even concepts and theories. However, call center representatives are evaluees rather than evaluands.
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