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Indicate whether the statement is true or false


True

Business

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According to the gap model of service quality, which of the following is true of gap 1?

a. It results from a lack of understanding or a misrepresentation of customers' needs, wants, or desires. b. It results from management's inability to translate customers' needs into delivery systems within the firm. c. It can result in misleading or deceptive advertising campaigns promising more than the firm can deliver. d. It can be corrected by training employees so that they know what management expects and encouraging teamwork.

Business

The setup cost to make a carpet is $20 per setup. The holding cost is $2.00 per yard per year, and the annual demand is 12,000 yards. The manufacturing facility operates 300 days, and 120 yards of the carpet are produced per day. Given this information, which of the following statements is true?

a. With an optimum order quantity of 600, the length of the production run in days is 5. b. With an optimum order quantity of 500, the length of the production run in days is 6. c. With an optimum order quantity of 400, the length of the production run in days is 7. d. With an optimum order quantity of 300, the length of the production run in days is 8.

Business

Car n' Truck Body & Paint Company orders custom paint from Diverse Hues Inc, but Diverse does not deliver. Car n' Truck will probably be unable to enforce the agreement if the parties omitted

a. a price term. b. a payment term. c. a quantity term. d. shipping arrangements.

Business

Stromburg Corporation makes surveillance equipment for intelligence organizations. Its sales are $75,000,000. Fixed costs, including research and development, are $40,000,000, while variable costs amount to 30% of sales. Stromburg plans an expansion which will generate additional fixed costs of $15,000,000, decrease variable costs to 25% of sales, and also permit sales to increase to $93,000,000. What is Stromburg's degree of operating leverage at the new projected sales level?

A. 4.2086 B. 3.7831 C. 4.7288 D. 4.0668 E. 5.3436

Business