Simultaneous screen transfer is a function that transfers a customer's call, as well as the information collected by the service desk analyst, to another support analyst.
Answer the following statement true (T) or false (F)
True
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All of the following statements are true regarding ratios and forecasts except:
a. Ratios cannot confirm whether forecast assumptions will turn out to be correct. b. Ratios can tell whether future sales growth was accurately captured. c. Ratios cannot tell whether assumptions about future cash flows are realistic. d. Ratios can tell whether growth rates for sales are consistent with past sales growth performance.
Corporations are governed by federal law.
Answer the following statement true (T) or false (F)
Residual income is calculated as
A) operating income - (ROI x average operating assets). B) operating income/(ROI x average operating assets). C) operating income/(minimum rate of return x average operating assets). D) operating income - (minimum rate of return x average operating assets). E) (minimum rate of return x average operating assets)/operating income.
According to the ______ contingency approach of organizational structure, the contingencies that affect organizations operate in a similar fashion across cultures.
A. size B. technology C. culture-free D. strategy