When did US companies begin adopting ITIL and the service desk concept, versus the traditional help desk concept?

A. 1980s
B. 1990s
C. 2000s
D. 2010s


Answer: B

Business

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Given this multiple line chart, find the total number of cars recalled during these years. (All numbers plotted to nearest 5 units)

A. 150 B. 85 C. 345 D. 200

Business

When goods are received, the receiving clerk sends copies of the receiving report to the inventory control clerk and the AP clerk

Indicate whether the statement is true or false

Business

Which of the following statements is not an advantage of online focus groups?

A) The researcher can reach segments that are usually hard to survey. B) Researchers can re-contact group participants at a later date. C) The cost of the online focus group is much less. D) Only people that have and know how to use a computer can participate.

Business

A revenue account normally has a debit balance.

Answer the following statement true (T) or false (F)

Business