"Separate the people from the problem" is one of the principles of what conflict-reducing method? _________________________
Fill in the blank(s) with the appropriate word(s).
principled negotiation
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When engaged in public discourse with someone who disagrees with you, one should employ all of the following strategies except ______.
a. seeking out common ground b. thoughtful consideration of the viewpoints of others c. acknowledging how their viewpoints have been shaped by past experience and affiliations d. attempting to impose consensus as opposed to plurality
What is Berry Gordy Jr. best known for?
A. being the radio operator who received the initial distress call from the Titanic B. starring in the first kinetoscope film C. founding Motown Records D. discovering Bob Dylan
In describing your feelings, it is important to use "you-messages" instead of "I-messages."
a. true b. false
When referring to quantity or scope, which question is significant?
A) Does evidence of harm exist? B) Does the problem violate basic societal goals or values? C) Is action or change required? D) Is the problem great enough to make it a social issue?