Many states have enacted "lemon" laws providing rights to consumers who purchase cars that need an excessive number of repairs. Service departments at auto dealerships quickly figure out which new models are going to create problems and often what the problems will be. If you were the service manager at a dealership, what would you do to address service problems like these?
What will be an ideal response?
First, set clear policies letting the service staff know how to address problems quickly. Second, train service and repair staff regarding known problems and how to fix them. Third, empower employees to do what is needed to meet the needs of their customers.
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In seeking competitive advantage, the first law of business is to
A. take care of your shareholders. B. take care of your stakeholders. C. take care of the customer. D. take care of the environment. E. take care of your employees.
Values are based on deeply held beliefs of a culture or subculture.
Answer the following statement true (T) or false (F)
Which of the following is a measurement method that reflects historical value?
A) ?Fair value B) ?Acquisition cost C) ?Replacement cost D) ?Net realizable value
Ravi would like to use the substitute for leadership concepts to improve his leadership effectiveness. Which of the following should he focus on?
a. Increase the distance between himself and his followers. b. Decrease his power. c. Put in place rigid organizational policies. d. Increase his team’s cohesion.