What are service performance indexes, how are they created and how do companies use these indexes?
What will be an ideal response?
Service performance indexes are comprehensive composites of the most crucial performance standards. Development of the best indexes begins by identifying the set of customer-defined standards the company will use to drive behavior. Most companies build these indexes by understanding the most important requirements of the customer, linking those requirements to tangible and measurable aspects of service provision. Companies use the feedback from these indexes to identify and improve service problems. The most progressive companies also use the feedback for reward and recognition systems within the company.
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The percentage of net sales method of estimating uncollectible accounts is in violation of the matching principle
Indicate whether the statement is true or false
A population has a mean of 400 and a standard deviation of 25. A sample of 100 observations will be taken. The probability that the sample mean will be greater than 405 is
A. .9772. B. .0228. C. .4207. D. .3805.
Explain how a Pareto chart can identify the most important causes of errors in a process
What will be an ideal response?
Product design is the process of creating and designing products so that consumers perceive them as different from competing products.
Answer the following statement true (T) or false (F)