Identify the 7 steps involved in building the house of quality
What will be an ideal response?
1. Identify customer wants. 2. Identify how the good/service will satisfy customer wants. 3 . Relate customer wants to product hows. 4. Identify relationships between the firm's hows. 5. Develop importance ratings. 6. Evaluate competing products. 7. Determine the desirable technical attributes, your performance, and the competitor's performance against these attributes.
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The rewards given to a person by the boss, the company, or some other person are known as ________ rewards.
A. low-level B. intrinsic C. high-level D. internal E. extrinsic
Aryn and Mary started at the organization on the same day. Both are hard workers and perceive that they are equitably rewarded for their efforts. According to equity theory, it is likely that both will ______.
A. request a raise B. worker harder or longer C. do less work D. continue to put forth effort
Value generated by a project is ______.
a. the product of planned expenditures and percentage of tasks completed b. the ratio of planned expenditures to percentage of tasks completed c. the sum of planned expenditures divided by number of tasks scheduled for completion d. the ratio of actual expenditures and percentage of tasks scheduled for completion
To contain health care costs, an employer may increase an employee's deductible amount or co-payments.
Answer the following statement true (T) or false (F)