If your claim is not a routine one, your persuasive complaint letter should

A) compliment the reader and describe your request as asking for a favor.
B) let the reader decide how to resolve the problem.
C) include as much supporting evidence as possible.
D) follow the direct organizational plan.
E) begin with the action you want the reader to take.


C

Business

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A Trojan horse appears to be benign, but then does something other than expected.

Answer the following statement true (T) or false (F)

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An airline runs a 6-month promotional program where all baggage fees are waived. It is using a cost-based pricing strategy

Indicate whether the statement is true or false

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The less tangible forms of influence come from ______ power.

a. hard b. soft c. formal d. transactional

Business

Imagine that you are the inventor of unique, robotic dolls that have been very successful and popular in your home country. You see a great opportunity in bringing this product to Germany. Conduct a basic analysis of the German market and suggest the best entry mode (exporting, nonequity, or direct foreign investment) for your product.

What will be an ideal response?

Business