In early 2010, the issue of relatively low wages paid by ________ subcontractors made the headlines after a number of suicides by workers at factories run by Foxconn.
A. Malaysian
B. Chinese
C. Vietnamese
D. Mexican
Answer: B
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Which link in the service profit chain emphasizes superior employee selection and training?
A) healthy service profits and growth B) satisfied and loyal customers C) greater service value D) satisfied and productive service employees E) internal service quality
You can think of the ________ as the "used stock" market because these shares have been owned or "used" previously
A) secondary market B) primary market C) NYSE market D) initial public offering market
A creditor with an artisan's lien on property can sell the property to satisfy the debt.
a. true b. false
In an emergency situation, like a life-threatening trauma in an emergency room, a supervisor must be:
A) ?sensitive to employees' feelings. B) ?an empathetic listener. C) ?an apprehensive communicator. D) ?directive and assertive.