A guestologist ______.
a. Asks guests their opinion of the service experience
b. Plans for the expectations of a company’s targeted customers
c. Is an experienced guest
d. Is someone who interacts with guests during the service experience
b. Plans for the expectations of a company’s targeted customers
You might also like to view...
After all other activities have been completed, including selecting the agency, the final step of an advertising management program is to:
A) review the company's activities in light of advertising management B) select an in-house or external advertising agency C) develop an advertising campaign management strategy D) prepare a creative brief
A good MIS will provide management with symptoms that performance for a particular objective is not at a desirable level long before a predetermined date on which the objective is to be assessed
Indicate whether the statement is true or false
The key to the preparation of an income statement for a manufacturing company is proper determination of the cost of goods manufactured
Indicate whether the statement is true or false
Global governments are likely to see social entrepreneurship as ______.
A. a tool for developing socialistic economies B. a tool for developing free market economies C. dominant forms of business in the global marketplace D. complementary to the traditional approach of philanthropy