What is the best advice for making effective telephone calls?
A) Because a telephone call is more personal than other forms of communication, use the telephone whenever possible to contact someone.
B) Plan a mini-agenda before placing a telephone call.
C) The responsibility for ending a call lies with the person receiving the call.
D) Leave the most concise voice mail message possible, ideally mentioning only your name to save the receiver time when listening to it.
B
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A strategic control system must encourage efficient operations while allowing flexibility to adapt to changing conditions.
Answer the following statement true (T) or false (F)
Anita, who is a seamstress, agrees to sew a suit for Bryan, who promises in return to pay Anita $500 for the suit if he is satisfied with it. Anita completes the suit, which fits Bryan perfectly. Nevertheless, he says that he is not satisfied and refuses to accept or pay for it. If Bryan is honest in his dissatisfaction, but he is unreasonable:
a. Bryan must pay for the suit even if he is dissatisfied. b. this is an illusory contract, because only Anita is bound. c. Bryan's approval is to be judged by an objective standard. d. Anita has no recourse against Bryan, because she agreed to the subjective standard.
The concept of contingent reward is part of which theory of leadership?
a. Contingency Model b. Normative Decision c. Substitutes for leadership d. Transactional leadership
The court is most likely to award Robyn an injunction? A) if letting the pollution continue is equally as harmful as stopping it
B) if letting the pollution continue is less harmful than stopping it. C) if letting the pollution continue is more harmful than stopping it. D) under no circumstances.