Enhancing liking, closeness, approachability, and positive evaluations characterizes which collaborative conflict resolution skill?
a. Metacommunication
b. Perception checking
c. Face-saving skills
d. Nonverbal immediacy skills
e. Active listening and confirming responses
d
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John and Lisa have an autistic son. They join a support group which meets once a month to
discuss the dif?culties of raising a special needs child. It is a comfort to John and Lisa to be able to share their feelings with others in their situation, and they ?nd that by attending these meetings, they feel less stress and more hopeful. What type of group does this describe? A) knowledge-gaining B) social C) personal growth D) problem solving
Which of the following strategies could a reporter use to show compassion?
A. declining free tickets to an opera from a person who will be featured in an upcoming report B. thinking carefully about how to question people who have just experienced a tragedy C. interviewing people who typically do not have much say in how events are carried out D. being truthful with an informant, even if he or she may not provide the information being sought
Communicating with one’s manager is an example of _____ communication
a. downward b. horizontal c. upward d. diagonal
Explain how the goals in a conflict can change over time. Be sure to use the terms from the text in your explanation.
What will be an ideal response?