The reason for a difference in the yield between a Aaa corporate bond and an otherwise identical Baa bond is the risk premium; other things being equal
Indicate whether the statement is true or false
TRUE
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When making negative announcements about routine business matters,
A) the direct approach is generally best. B) the indirect approach is best in most cases. C) it is best to combine the direct and indirect approaches. D) there is no need to close on a positive note. E) using a buffer is not acceptable.
Both diversified companies and conglomerates operate in a single, well-defined industry
Indicate whether the statement is true or false
How does the Great Place to Work® Institute define a “great place to work”?
a. a place where people consistently report a level of happiness commensurate with what they expect from their career goals b. a place where managers lead by ethical example and provide employees with feedback systems to encourage improvement c. a place where the work-life balance of employees is considered a priority in determining workflow d. a place where people trust the people they work for, have pride in what they do, and enjoy the people they work with
Which of the following is NOT one of the characteristics of effective service leadership according to Pernille Spiers-Lopez of IKEA?
a. being authentic and not afraid to face mistakes b. self-examination c. putting in extra hours beyond the 40 hour work week d. personal values e. trusting the people around, and being trusted