Answer the following statement(s) true (T) or false (F)
1. It is critical that organizations monitor their customer service performance.
2. Improvements to financial performance measures always indicate that a company’s processes are being managed more effectively.
3. The productivity growth rate can only take on positive values or zero.
4. Productivity is defined as a ratio of outputs over inputs.
1. True
2. False
3. False
4. True
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What effect did the Sarbanes-Oxley Act have on codes of ethics and conduct in publicly traded companies?
a. It forced companies to have or refine a code of conduct. b. It forced companies to have or refine a code of ethics. c. It forced transparency about whether or not companies had a code of ethics or conduct. d. It forced transparency into the nature of a company’s ethics training system.
Which of the following is a way of saying that a corporation has a set of identifiable values that establish the expectations for what is normal within the firm?
A. Organizational structure B. Organizational code C. Organizational culture D. Organizational policy
The balance in the prepaid insurance account before adjustment at the end of the year is $12,000. If the additional data for the adjusting entry is (1 ) "the amount of insurance expired during the year is $9,500," as compared to additional data stating (2 ) "the amount of unexpired insurance applicable to a future period is $2,500," for the adjusting entry:
A) the debit and credit amount for (1 ) would be the same as (2 ) but the accounts would be different B) the accounts for (1 ) would be the same as the accounts for (2 ) but the amounts would be different C) the accounts and amounts would be the same for both (1 ) and (2 ) D) there is not enough information given to determine the correct accounts and amounts
In a promissory note, the party who promises to pay is called the payee
Indicate whether the statement is true or false