What is the Balanced Scorecard?
What will be an ideal response?
The Balanced Scorecard is a tool developed by Drs. Robert Kaplan and David Norton that helps organizations clarify their vision and strategy and translates them into operational objectives. The model has four related cells: (1) financial, (2) customer, (3) processes, and (4) learning. The logic of this tool is firmly rooted in HRM. People management and learning helps management improve their internal business processes (e.g., product development, service, etc.) and provide excellent customer service. Internal processes are critical for creating customer satisfaction, customer loyalty, cost containment, and improved productivity. Customer value creation then can lead to higher profitability and market value.
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Which of the following statements does not present financial information based on the accrual basis of accounting?
a. Balance Sheet b. Income Statement c. Statement of Retained Earnings d. Statement of Cash Flows
Answer the following statements true (T) or false (F)
1. Heuristics is a technique in which members of a group come together over a computer network to generate ideas and alternatives. 2. Group-driven computer-aided decision systems ask participants to answer predetermined questions on electronic keypads or dials. 3. If your boss asked you to take care of a task, productivity expert Odette Pollar says it is still OK to delegate it. 4. Confidential matters and issues involving discipline cannot be effectively delegated.
Gen X is smaller in number when compared to the Baby Boomers that came before.
Answer the following statement true (T) or false (F)
What are the advantages of the balanced scorecard?
What will be an ideal response?