Although ______ communication supports teamwork and helps build morale, it requires managerial control to minimize potential interpersonal conflict that may arise as a result of many participants collaborating at once.
A. lateral
B. horizontal
C. downward
D. upward
A. lateral
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A non-threatening approach that allows the salesperson to gather information about the prospect before the call is the:
A) referral approach B) question approach C) product demonstration approach D) survey approach E) premium approach
What error did Intel discover in its Pentium chip in July 1994?
a. That the chip was contaminated b. That there was a floating point error that caused errors in division calculations c. That the chip could cause computer viruses d. None of the above
Peak demand regularly exceeds capacity in all of the following service businesses EXCEPT:
A. Restaurants B. Tax accountants C. Hotels D. Public transportation systems E. Insurance companies
Ethics is generally the rules or standards governing the conduct of members of a profession
a. True b. False Indicate whether the statement is true or false