What is the informal communication network? How effective is it? How does an effective manager deal with it?


The informal communication network is the formal name for the grapevine. Information flows through random, nonofficial channels, such as when people are carpooling, making photocopies, taking breaks, and the like. Most of the information conveyed through the informal communication network is accurate, and information travels very quickly from one person to another, especially when major changes such as layoffs are taking place. Effective managers do not try to manipulate the grapevine. Instead, they try to act promptly to minimize the effects of negative information and to clarify misunderstandings or false rumors.

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On November 1, 2019, Alpha Omega, Inc. sold merchandise for $18,000, FOB destination, with payment terms, n/30. The cost of goods sold was $5,580. On November 3, the customer returns on this sale amounted to $7,200. The company received the balance on November 9, 2019. Calculate the gross profit from these transactions.

A) $2,232 B) $7,452 C) $5,580 D) $3,348

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______ is a process that allows group members to generate more ideas or solutions to problems by working together rather than working alone.

a. Brainstorming b. Team building c. Mind mapping d. Identity construction

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The goal of advertising is to generate media mentions and word-of-mouth

Indicate whether the statement is true or false

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Which of the following statements is true of liability suits that involve a foreign defendant?

A) If the manufacturer is located in another country, the U.S. importer, wholesaler, or distributor is liable for the injuries caused by the defective imported product. B) If a foreign corporation produced the defective goods, the long-arm statute always provides a U.S. court jurisdiction over the corporation. C) The Hague Convention on the Service of Judicial and Extrajudicial Documents in Civil and Commercial Matters accepts the means of service used in the United States. D) If a foreign defendant has no assets in the United States, the U.S. importer, wholesaler, or distributor has to pay the damages.

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