Quality hospitality organizations build the service production processes based on ______.
a. their own perspective
b. the guest’s perspective
c. employee convenience
d. efficiency
b. the guest’s perspective
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In terms of ad spending by media in the United States, the largest category is:
A) television B) magazines C) the Internet D) newspapers
When failure occurs because an organization tries to be on the technological leading edge, observers call it the _____.
Fill in the blank(s) with the appropriate word(s).
Answer the following statements true (T) or false (F)
1.For females, a forceful stance rarely helps them maintain respect and authority. 2.Authenticity regarding forcefulness or aggressive actions may be more of a requirement for female leaders due to incongruity. 3.A leader at the level of inclusiveness called Minimization of Differences would tend to associates with most team members, whether those members were like the leader or not. 4.According to the textbook, individuals with Asian backgrounds have found difficulty breaking into leadership roles in American firms. 5.It is impossible to build cultural homogeneity while allowing for diversity.
Which of the following approaches to health and safety at a workplace can be considered paternalistic decision making which treats employees like children and makes crucial decisions for them?
A. Market controlled approach B. Government-regulated ethics approach C. Acceptable level of risk approach D. Diversifiable risk approach