Casella and Turner's investigation of service user satisfaction in a sample of vocational rehabilitation consumers attempted to address limitations commonly found in satisfaction research by doing all of the following except
a. including importance ratings in their scoring procedure
b. interviewing consumers for their input into instrument development
c. wording half of their survey items negatively
d. using multiple instruments to assess consumer satisfaction.
e. Using third party informants
d
You might also like to view...
Caveat emptor, when applied to career counseling, means
a. Don't pay fees in advance b. Be prepared to bargain for a lower fee c. Fees are based on the income of the client d. Be on the lookout for unqualified career counselors
Hanna and Cardona (2013) consider the following precursors for client liberation from oppression EXCEPT
a. hope. b. social support for change. c. awareness of the issue. d. ability to self-advocate.
When Brad walks into a classroom, he has an impression of the surroundings and the way people talk to each other. According to Myers-Briggs type theory he is using
a. feeling. b. intuiting. c. sensing. d. thinking.
The feeling that although we have gained expertise in a particular area, we still feel as if we are "faking it," or not worthy of what we have accomplished, is called:
a. unfinished business. b. incompetence. c. the White Knight Syndrome. d. the Imposter Syndrome.