You need to produce a graphic for your employees that depicts the process of handling customer service complaints. Which would be your BEST choice?
a. Organizational chart
b. Flowchart
c. Pictogram
d. Blueprint
B
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________ is the conscious, systematic process of making decisions about goals and activities that a person, group, work unit, or organization will pursue in the future.
A. Budgeting B. Benchmarking C. Buffering D. Forecasting E. Planning
Checking inventories, stocking shelves, and product delivery are responsibilities of
A. missionary salespeople. B. consultative sellers. C. delivery salespeople. D. channel salespeople. E. order-getters.
In the context of funding options for small businesses, which of the following offers apotential funding source for new business start-ups?
A. Peer-to-peer lending B. A buy-sell agreement C. A treasury bill D. Token money
Crane sold a house to O'Brien, unaware that there was asbestos in the walls. May O'Brien sue Crane for fraud or to rescind the contract of sale?