A nursing student is meeting an assigned client for the first time. In order to begin the establishment of rapport, the best statement by the student is:
1. "Hello, I'm your nursing student and I'll be helping to take care of you today."
2. "You're lucky, you have students and nurses taking care of you today."
3. "Good morning, is there anything you need right now?"
4. "Hi. If you need anything, either your nurse or I will get it for you."
Correct Answer: 1
Rationale: Establishing rapport is a process of creating goodwill and trust and usually begins with a greeting and self-introduction, accompanied by nonverbal gestures such as a smile, a handshake, and a friendly manner. Telling a hospitalized client he or she is lucky is probably not the best therapeutic comment. Making introductions, especially offering the use of name, is especially good in establishing rapport.
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