Tone, as it applies to business communication, usually refers to:
A. the number of components in a communication process that are used to determine thelength of a message
B. the general manner of expression or effect of a written document, conversation,discussion, or speech.
C. the color of the paper on which a message is written.
D. the charisma of the receiver who interacts with the sender in a communication process.
B
The tone used in internal communication usually differs from that used in external
communication. Tone, as it applies to business communication, usually refers to the general
manner of expression or effect of a written document, conversation, discussion, or speech.
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