Answer the following statements true (T) or false (F)
1. The outstanding organizations are experienced enough to anticipate all the many different things guests will do, ask for, and expect from them.
2. Everything the organizational leadership says and does should be consistent with the organization’s subcultures.
3. Organizational culture is crucial in filling in the gaps between what the organization can anticipate and train its people to deal with and the opportunities that arise in the daily encounters with a wide variety of guests.
4. The more tangible the service product, the stronger the cultural values, beliefs, and norms must be to ensure that the guest service employee provides the quality and value of guest experience that the guest expects and the organization wants to deliver.
5. Because they are often lonely, bored, and looking for contact with others, older retired people often make excellent hospitality employees.
1. False
2. False
3. True
4. False
5. True
You might also like to view...
Among the recommendations of Mary Parker Follett was that
A. motion studies should be made of every job. B. managers should design and control the work process. C. integration should occur in organizations when conflicts arise. D. a competitive environment is most conducive to productivity. E. everyone should understand their roles: managers as order-givers, and employees as order-takers.
Kyle is working with Madisyn to create a new benefits package for employees. While Kyle would like the package to include a large life insurance policy and a large disability policy, Madisyn prefers moderate sized policies for both. Kyle eventually agrees to a lesser life insurance policy when Madisyn agrees to include a large disability policy. It appears Kyle is using a(n) ______ conflict management style.
A. collaborating B. accommodating C. forcing D. negotiating
Flanders Bar and Grill orders cleaning supply kits using the EOQ model. The restaurant estimates that it uses 525 kits per year. The purchase price is governed by a quantity discount structure. If the restaurant orders 100 or more units, the price per kit is $11. Below 100 units, the price is $12 per kit. What is the optimal order quantity?
a. 76.4 b. 100 c. 68.7 d. Cannot be determined from the information given
If you randomly split a sample of eight people into four groups, how many conditions do you have?
a. 0 b. 4 c. 8 d. 32