How does conflict help avoid the situation known as "groupthink"?
What will be an ideal response?
Conflict over tasks can help people identify and better understand the issues
involved (Putnam, 1992). Opposing points of view, when expressed, can actually clarify
issues and uncover problems that have been less obvious or unknown. Critiquing
solutions helps a team avoid groupthink. Groupthink occurs when a team does not allow
opposing viewpoints to be expressed and believes its decisions are invincible or not
subject to criticism. Open discussions of opposing views about the task can be associated
with completing tasks and using resources more effectively.
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