A child with a severe, chronic illness is hospitalized and the staff finds it difficult to deal with the mother, who is overbearing and controlling. What action by the nursing manager would be most appropriate to help the situation?
A.
Ensure consistent caregiver staffing.
B.
Explain that the mom is trying to regain control.
C.
Request a social work consultation.
D.
Set strict limits on the mother's behavior.
ANS: A
Although the mother is trying to regain some control over her child's situation, merely explaining this fact won't do much to alleviate the situation. The best outcome is a trusting relationship between caregivers and the mother. Once this is established, the nurses can work with the mother to allow her control when feasible. A social work consultation may be helpful but is not the best answer. Setting limits on the mother's behavior in the absence of a trusting relationship is likely to provoke her and make the behaviors worse.
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